Refund policy

30-Day Return Policy
You may return any non-customized product that is still factory sealed within 30 days upon receiving it.

**However, you would have to bear the shipping fee(s) incurred. Please email store@kefineelec.com within the said period. If you do not receive a reply within 3 working days, please contact info@kefineelec.com.
For items that are incorrect or with manufacturing defects upon delivery, KEFINE will assess the issue and provide a solution accordingly. We will either provide an exchange, a replacement, or a repair service for the item(s), depending on the problem encountered.

 

7-Day Return Policy
For products that have been opened within the first 7 days upon delivery, a restocking fee (35% of the item’s retail value) will be charged if returned.

This also applies to products that have been opened but are still functioning properly. Please contact store@kefineelec.com to process your request. After receiving and confirming that the item is in good condition, we will notify you by email, and the remaining amount—after deducting the 35% restocking fee from the price you paid—will be reimbursed to your original payment method (PayPal or Credit Card) within 3–5 business days. Please note that PayPal or your bank may require additional time to process the refund after we have issued it.

 

Refund Method Options:
For eligible returns or cancellations, customers may choose between:

A refund to the original payment method (e.g. PayPal or Credit Card), or

Store credit, which can be used for future purchases on the KEFINE website.

Customers are encouraged to email store@kefineelec.com to indicate their preferred refund method. If no preference is provided within 48 hours of confirmation, the default refund will be issued as store credit.

Store credit may also be prioritized during certain promotional periods, final-sale events, when the products are heavily discounted (i.e. 40% or more off retail price), or when requested by the customer. If you have any questions, feel free to reach out to our support team.

 

Note: All customized products (including faceplate designs) are non-refundable and cannot be returned to KEFINE. This also applies to items such as carry cases, cables, ear tips and other accessories, due to hygiene purposes. For CIEMs, customers who still face any discomfort after trying theirs for a few days should inform us within 1 month after receiving the product. A free re-fit service will be offered for the first time. We would also require a new set of ear impressions with the best fit again. Photographs of the new ear impressions would also be required for approval. Re-shell service for CIEM to UIEM is not available.

 

Note: If one of the items in the package is defective/incorrect/missing (e.g. ear tips, carry case, etc.), a refund or replacement will be done only for that particular item, depending on the particular situation.