At KEFINE, we stand behind the quality of every product we make. All KEFINE products are covered by a 1-year warranty from the date of purchase. If you experience any issues with your product, our team is here to help with repair or replacement.
What Is Covered
·All KEFINE products include a 1-year limited warranty.
·This warranty covers manufacturing defects, material defects, and functional failures under normal use.
·Depending on the issue, we will provide free repair or a replacement unit of the same model.
How to File a Warranty Claim
1、Contact our support team at store@kefineelec.com and describe the issue you are experiencing.
2、Provide proof of purchase — attach your order number, receipt, or purchase confirmation.
3、Describe the problem in detail — include when the issue started, how it occurs, and the conditions of use.
4、Attach photos or videos — clear visual evidence helps us diagnose the issue more quickly.
Our team will review your claim and respond as soon as possible with the next steps.
What Is Not Covered
·Damage caused by misuse, accidents, liquid ingress, unauthorized modification, or improper repair.
·Normal wear and tear, cosmetic scratches, or cable stretching that does not affect functionality.
·Products beyond the 1-year warranty period.
·Products without valid proof of purchase.
Contact Us
If you have any questions or need assistance, please reach out to our customer service team:
📧 Email: store@kefineelec.com
FAQ
Q: How long is the warranty period?
A: All KEFINE products include a 1-year warranty from the date of purchase.
Q: How do I file a warranty claim?
A: Email us at store@kefineelec.com with your proof of purchase, a description of the issue, and photos or videos if possible.
Q: What documents do I need to provide?
A: You will need your order number or purchase receipt, along with a clear description of the problem and any supporting images or videos.
Q: What is not covered under warranty?
A: Damage from misuse, accidents, liquid damage, unauthorized modifications, normal wear and tear, and products past the warranty period are not covered.
Q: Will my product be repaired or replaced?
A: Depending on the issue, we will either repair your product or replace it with the same model at no cost to you.